Quick Trouble Shooting: CP5

šŸ“Ž You can download the CP5 online user manual below:

CP5 Online User Manual

šŸŽ„ Video Recording Issues

Ā Problem Ā Quick Check
iPhone 4K recording is laggy
 This is due to hardware limitations on some iPhone models when recording 4K while screen mirroring.
Android 4K/8K recording No lag reported on tested Android models.
Tested compatible models Huawei Mate/Pura/Nova/Pocket, Xiaomi MIX/flagship/CIVI, OPPO Find N/Find X/Reno/OnePlus Ace, VIVO X/S/Y/iQOO.

šŸ”„Ā Overheating or Slow Performance

Issue Ā Possible Cause & Solution
Phone gets hot while recording
 Close background apps to free up resources.
Overheating when connected to the device Normal during high load (camera + GPU + CPU). Lower screen brightness to reduce heat.

šŸ”ŠĀ No Sound from Phone

Situation Ā Explanation
No audio from phone during wireless mirroring
 Normalā€”audio is sent to the mirrored screen.
Want to hear phone audio Connect headphones to the 3.5mm jack on the device.

šŸ“”Ā Connection Drops Frequently

Checkpoint Ā Action
iPhone disconnects after 5 mins
 Go toĀ Settings > Display & Brightness > Auto-LockĀ and extend the time.
WiFi not connected Ensure phone is connected to the deviceā€™s hotspot (SSID starts withĀ CP5).
Screen mirroring icon missing Check if mirroring is active (see icon reference in manual).

ā³Ā Battery Life

Brightness Level Ā Approximate Usage Time
Maximum brightness
 ~2 hours
50% brightness ~3.5 hours
Minimum brightness (indoor) 4+ hours

šŸ“±Ā Bluetooth Remote Control

Mode Ā Description
A Mode
 Phone connects to built-in Bluetooth (range: 10ā€“15m). Enable in CP5 settings.
B Mode Phone connects to included Bluetooth remote (range: 10ā€“25m).
Note: Only one mode can be used at a time.

šŸ’¾Ā Where Are My Videos/Photos Saved?

Recording Method Storage Location
Using phone to record via Bluetooth Saved toĀ phoneā€™s album.
Using deviceā€™s internal recording Saved toĀ TF card inside device.

šŸ› Ā TF Card & System Issues

Issue Solution
Do not hot-swap TF card Removing card while powered on may corrupt files.
Formatting error Try formatting the card again.
Slow reconnection Wait for WiFi and mirroring to fully disconnect before reconnecting.

āøĀ Recording Stops Unexpectedly

Cause Fix
Switching between portrait/landscape mode Press record again after switching.
Staying in one orientation No issues in fixed mode.

šŸ–¼Ā Photos Not Displaying Full Screen (iPhone)

Photo Orientation Display
Landscape photos Full screen.
Portrait photos Not full screen. Rotate to landscape in album for full view.

āœ…Ā Compatible Models

  • iPhone: All series.

  • Android: Huawei Mate/Pura/Nova/Pocket, Xiaomi MIX/flagship/CIVI, OPPO Find N/Find X/Reno/OnePlus Ace, VIVO X/S/Y/iQOO.

  • Not compatible with Google Pixel.

If your issue isnā€™t resolved here, please contact our customer support for further assistance.